1. The Company will not be responsible for any loss or damage to the accompanying luggage.
2. In case of break down the fare for uncovered portion of journey considering the nearest fare stage will refundable.
3. Passengers are allowed to carry 10kg as personal luggage. Any excess luggage will be charged @ Rs.10/- per kg irrespective of destination.
4. Unless otherwise notified the company will operate Royal Cruiser services from authorized embarkation / disembarkation points on routes. To ensure safety, security and operational convenience, all passengers are instructed to refrain from boarding / getting off the busses at any other location on route.
5. The arrival and departure times mentioned on the ticket are only tentative timings. Busses may be delayed due to some unavoidable reasons like traffic jams etc.; however the bus will not leave the source before the time that is mentioned on the ticket.
6. Passengers are requested to arrive at the boarding point at least 15 mins. Before the scheduled time of departure.
7. Passengers are required to furnish the following at the time of boarding the bus. Failing to do so, they may not be allowed to board the bus
   1. A copy of the ticket. (A print out of the ticket or the print out of the ticket e-mail.)
   2. Identity proof. (Driving license, student ID card, company ID card, passport, PAN card or voter ID card).
8. The company is not responsible for any loss of goods or property of the passengers and accident.
9. The company shall not be responsible for any delay or inconvenience during the journey due to breakdown of the vehicle or other reasons beyond the control of the company.
10. The trips are subject to cancellation or postponement due to breakdown of the vehicle or insufficient passengers for the trip. Under such circumstances, passengers will be intimated through email/phone as soon as possible and the ticket amount will be refunded. No passenger will be taken on the wayside. Baggage and Luggage will be booked at owner's risk subjected to the acceptance by Royal Cruiser Volvo Bus Services.
11. Kindly Note: We may ask the photo ID when details are mismatch of the credit/debit card holder whose card has been used for the transaction. This may be any one of the following: -
    
    * Driver's License or,
    * Social Security Card or,
    * Passport or National Identity Card or,
    * PAN Card / Voters Card.

Cancellation / Refund

1. Cancellation charges are 25%. (Per Journey & Per Head).
2. Cancellation to be done before 24hrs of Departure.
3. Service Tax Registration number "AACCK539FST001". Fare includes service tax.

Dangerous articles in Baggage
For safety reasons, some articles listed herein, must not be carried in passengers baggage. Flammable Liquids and Solids such as Lighter Refills, Lighter Fuel, Matches, Paints, Thinner, Fire Lighter Fuel, Matches that need inverting before ignition, matches (those are carried by the person) Radio Active Materials, Brief Cases with installed alarm, oxidizing materials such as bleaching powder and peroxides.